Orders & Deliveries
ORDERS
By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
PROCESSING TIMES
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All orders are prepared and shipped within 24 hours of placement, excluding weekends and public holidays.
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Please be aware that during sale periods, there might be delays due to high order volumes.
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Orders made after 11AM AEST on Monday to Friday will be shipped on the following business day.
DELIVERIES
SHIPPING METHODS
We primarily use Australia Post for shipping.
ORDER TRACKING
After your order is packed and leaves our warehouse, an email will be sent to the address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.
SHIPPING & DELIVERY DELAYS
Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.
To find out if your location is affected by service adjustments feel free to visit Auspost’s Service Information page.
AUTHORITY TO LEAVE
Australia Post's delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience.
If you reside in an area that is unsafe to leave your order unattended, or if you will not be home to receive it, please use an alternative address.
INTERNATIONAL SHIPPING
Any customs fees, taxes, or additional costs associated with your international purchase are the customer's responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office.
Sage Collective is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
Sage Collective is not responsible for refunding or handling of an abandoned order.
Our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.
SHIPPING TERMS & CONDITIONS
Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Sage Collective may not be able to offer reimbursement for the package.