RETURNS POLICY

At Sage Collective, we want you to love your purchase. We understand that shopping online can sometimes be difficult, and we're committed to making the returns process as easy as possible.

If you've changed your mind about your purchase, we're happy to offer an exchange or store credit within 14 days of receiving your order, provided the following conditions are met:

• The item is unworn, unused, and in its original condition.

• All original tags are attached.

• The item is returned in its original packaging where possible.

• Proof of purchase is provided.

Please note that any store credit issued will be provided as a digital gift card.

Ready to make a return?

Simply visit our Sage Collective Returns Portal to get started.

CHANGE OF MIND RETURNS

We do not offer refunds for change of mind.

Eligible returns will receive either:

• An exchange (subject to stock availability), or

• A store credit.

Customers are responsible for the cost of returning the item. Original shipping charges are non-refundable.

To return an item, simply visit our Returns Portal and follow the instructions.

You can choose to purchase a return shipping label through our Returns Portal or arrange your own return postage.

Change-of-mind returns do not require prior approval, provided they meet our returns policy conditions.

NON-RETURNABLE ITEMS

The following items cannot be returned for change of mind:

• Sale items

• Gift cards

• Accessories

This does not affect your rights under Australian Consumer Law.

HOW TO RETURN AN ITEM

We've made returning your items simple and convenient!

Step 1: Start your return

Visit our Sage Collective Returns Portal.

Step 2: Enter your order details

Follow the prompts to locate your order and select the item you wish to return.

Step 3: Select your return reason

Let us know whether you're returning an item due to a change of mind, sizing issue, or a fault.

Step 4: Arrange your return shipping

For change-of-mind returns, you can purchase a return label through our Returns Portal or arrange your own shipping.

Customers are responsible for return shipping costs for change-of-mind returns.

If your item is faulty, you'll be asked to provide photographs and a description of the issue. Our team will review your request before approving the return.

Step 5: Send your item back

Once your return is lodged, follow the instructions provided to send your item back to us.

Once we've received and inspected your return, we'll process your eligible exchange or store credit.

For your protection, we recommend using a tracked shipping service, as we cannot guarantee receipt of parcels sent without tracking.

Need a little help?

If you have any questions about your return, please contact our friendly team at hello@sagecollective.com.au.

Please allow 1–2 business days for a response during our business hours (Monday to Friday, 9:00am – 3:00pm AEST).

FAULTY ITEMS & AUSTRALIAN CONSUMER LAW

We take great pride in the quality of our garments and want you to be completely happy with your purchase.

If you believe your item is faulty, damaged, or not as described, please submit a request through our Sage Collective Returns Portal.

You'll be asked to provide:

• Your order details

• A description of the fault

• Clear photographs showing the issue

Faulty item returns require approval from our team before being sent back.

Once we've reviewed your request, we'll contact you with the next steps.

If your return is approved as a faulty item requiring return, we'll provide a prepaid return shipping label at no cost to you.

Please do not send faulty items back before receiving return instructions from our team.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your item has a major failure, you are entitled to choose a refund or replacement.

If the fault is minor, we may repair or replace the item within a reasonable time. If we cannot resolve the issue within a reasonable time, you may be entitled to a refund or replacement.

Your rights under the Australian Consumer Law are not limited by this policy.

If you have any questions about a faulty item, please contact us at hello@sagecollective.com.au.

EXCHANGES

If you'd like to exchange your item for another size, we're happy to help!

Simply visit our Sage Collective Returns Portal to start your return.

For change-of-mind exchanges, customers are responsible for:

• The cost of returning the original item.

• Any applicable postage costs for the replacement item.

Once we receive and inspect your returned item, we'll issue you with a store credit in the form of a digital gift card.

You can then use your gift card to purchase your preferred size or any other available item.

Please note that exchanges are subject to stock availability, and we cannot guarantee that your preferred size will still be available when your return is processed.

Delivery times for replacement orders will vary depending on your location.

These conditions do not limit your rights under Australian Consumer Law.

SALE ITEMS

Items purchased during a sale are final sale and cannot be returned or exchanged for change of mind.

This includes:

• Marked-down items

• Storewide sales

• Sitewide promotions

This policy does not affect your rights under Australian Consumer Law if an item is faulty, unsafe, or not as described.

NEED HELP?

We're always happy to help!

For all returns, exchanges, or faulty item requests, please start by visiting our:

SAGE COLLECTIVE RETURNS PORTAL

If you have any questions or need assistance, please email our friendly team at hello@sagecollective.com.au.

We aim to respond within 1–2 business days, Monday to Friday, 9:00am – 3:00pm AEST.