RETURNS POLICY

At Sage Collective, we want you to love your purchase. We understand that shopping online can sometimes be difficult, and we're committed to making the process as easy as possible.

If you've changed your mind about your purchase, we're happy to offer an exchange or store credit within 14 days of receiving your order, provided the following conditions are met:

• The item is unworn, unused, and in its original condition.
• All original tags are attached.
• The item is returned in its original packaging where possible.
• Proof of purchase is provided.

Please note that any store credit issued will be provided as a digital gift card.

CHANGE OF MIND RETURNS

We do not offer refunds for change of mind.

Eligible returns will receive either:

• An exchange (subject to stock availability), or
• A store credit.

Customers are responsible for the cost of returning the item. Original shipping charges are non-refundable.

NON-RETURNABLE ITEMS

The following items cannot be returned for change of mind:

• Sale items
• Gift cards
• Accessories

HOW TO RETURN AN ITEM

Please email us at hello@sagecollective.com.au with your order number and full name to request return approval and our return address.

Please allow 1–2 business days for a response during business hours (Monday to Friday, 9:00am – 3:00pm AEST).

FAULTY ITEMS & AUSTRALIAN CONSUMER LAW

We take great pride in the quality of our garments.

If you believe your item is faulty, please email hello@sagecollective.com.au with:

• Your order number
• A description of the fault
• Clear photographs showing the issue

We'll assess the item and work with you to resolve the matter as quickly as possible.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your item has a major failure, you are entitled to choose a refund or replacement.

If the fault is minor, we may repair or replace the item within a reasonable time.

Your rights under the Australian Consumer Law are not limited by this policy.

EXCHANGES

If you'd like to exchange your item for another size, we're happy to help.

Please email hello@sagecollective.com.au with your exchange request.

Customers are responsible for:

• The cost of returning the original item.
• The postage cost for the replacement item.

Once we receive and inspect your returned item, we'll issue you with a store credit in the form of a digital gift card. You can then use this gift card to purchase your preferred size or any other available item.

Delivery times for replacement orders will vary depending on your location.

For your protection, we recommend using a tracked shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned parcels.

SALE ITEMS

Items purchased during a sale are final sale and cannot be returned or exchanged for change of mind.

This includes:

• Marked-down items
• Storewide sales
• Sitewide promotions

This policy does not affect your rights under the Australian Consumer Law if an item is faulty, unsafe, or not as described.

RETURN SHIPPING

Customers are responsible for all return shipping costs unless the item is deemed faulty or there has been an error with your order.

Shipping costs paid at the time of purchase are non-refundable.

We recommend using a tracked shipping service or purchasing shipping insurance, as Sage Collective cannot accept responsibility for items lost in transit.

BLACK FRIDAY RETURNS

Items purchased during our Black Friday promotion at 50% off the recommended retail price (RRP) or more are considered final sale and cannot be returned or exchanged for change of mind.

Please choose carefully before completing your purchase.